People Skills



Active Listening

Responding To Motivate and Focus Attention

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Vadim Kotelnikov



Why Active Listening?

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Benefits of Active Listening

  • It tends to open people up, to get them to say more.

  • It forces you to listen attentively to others.

  • It avoids misunderstandings, as you have to confirm that you do really understand what the speaker has said.






  1. "How To Be Better at Delegation and Coaching", Tony Atherton

What Is Active Listening?

Active listening is a structured form of listening and responding that focuses the attention on the speaker and motivates both the speaker and the listener.

Why Active Listening?

Often when people talk to each other, they don't listen attentively or they don't show the speaker they're listening. They are often distracted, think about what they want to say or about something else. Such attitudes often result in misunderstanding, conflicts, and broken relationships.

Active listening helps you avoid these problems, improve your communication skills and build stronger relationships.

Manager's Listening Skills

Active listening is a habit that you can and should develop.

Being a great listener benefits managers by reducing misunderstandings, improving information accuracy, and ensuring that they have complete information from which to work. Employees, peers, and even your manager will open up more when they feel listened to... More

12 Active Listening Tips

  1. Mentally put yourself in other person’s shoes.

  2. Keep the conversation on what the speaker says, not on what interests you.

  3. Spend more time listening than talking.

  4. Let the speaker talk. Do not dominate the conversation and do not interrupt incessantly.

  5. Pay attention, never become preoccupied with your own thoughts when others talk, take brief notes to concentrate on what is being said.

  6. Do not finish the sentence of others.

  7. Do not answer questions with questions.

  8. Be aware of biases and perceptions. Control your biases and validate your assumptions.

  9. Encourage the speaker, provide feedback and paraphrase to show you are listening.

  10. Plan responses after the other person has finished speaking, not while they are speaking.

  11. Analyze by looking at all the relevant factors, ask clarifying and open-ended questions.

  12. Summarize – walk the person through your analysis.



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