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Benefits of Active
It tends to open people up, to get
them to say more.
It forces you to listen attentively
It avoids misunderstandings, as you
have to confirm that you do really understand what the speaker
"How To Be Better at Delegation and Coaching", Tony Atherton
What Is Active Listening?
Active listening is a structured form of
and responding that focuses the attention on the speaker and
both the speaker and the listener.
Why Active Listening?
Often when people talk to
each other, they don't listen attentively or they don't show the
speaker they're listening. They are often distracted, think about
what they want to say or about something else. Such attitudes often
result in misunderstanding, conflicts, and broken relationships.
Active listening helps you avoid these
communication skills and build stronger relationships.
Manager's Listening Skills
is a habit that you can and should
Being a great listener benefits
managers by reducing misunderstandings, improving information accuracy, and
ensuring that they have complete information from which to work. Employees,
peers, and even your manager will open up more when they feel listened to...
12 Active Listening Tips
Mentally put yourself in other person’s
conversation on what the speaker
says, not on what interests you.
Spend more time listening than talking.
Let the speaker talk. Do not dominate the
conversation and do not interrupt incessantly.
Pay attention, never become preoccupied
with your own thoughts when others talk, take brief notes to concentrate
on what is being said.
Do not finish the sentence of others.
Do not answer questions with questions.
Be aware of biases and
perceptions. Control your
biases and validate your assumptions.
Encourage the speaker, provide
and paraphrase to show you are listening.
Plan responses after the other person has
finished speaking, not while they are speaking.
Analyze by looking at all the relevant
factors, ask clarifying and open-ended questions.
Summarize – walk the person through your
Barriers To Effective
Techniques of Active Listening...
Verbal Techniques of
Non-verbal Techniques of
Types of Listening...
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