Contents

1. Creating Value, Building Relationships, Influencing

Your People Skills 360

Benjamin Franklin's 5 Bargaining Tips

2. Knowing People and Cultural Intelligence

Understanding People's Perceptions: Map is Not the Territory

Yin and Yang of Cultural Intelligence

3. Communication

The Tao of Communication

10 Essentials of Effective Communication

 4. Leading

Leader 360

7 DOs and 7 DON'Ts of Lateral Leadership

Leading Up

5. Coaching

Effective Coaching: Definition and the Keys to Success

The Tao of Coaching

Sample Smart & Fast Lessons  

Slide + Executive Summary

The Meaning of the Communication is the Response Your Get

One NLP presupposition says: "The meaning of the communication is the response you get". We often deal with new ideas, with changing how things are done, with trying to persuade others about your point of view. There are many built-in obstacles to people automatically accepting and absorbing information, however.

Perhaps the greatest single stumbling block to real communication is the one-sided nature of speaking. Most of us think of "communicating" as a one-way process. We concentrate on what to say, how to say, and how to communicate it better. But, in our zeal to achieve our goal and get our message across to others, we forget that at the other end of our message is an 'other' - someone with his own zeal, his own goal, and his own concerns. These often do not coincide with ours, especially at the moment when we are about to start communicating our new ideas.

NLP Solutions: How To Prevent Misunderstanding

Neuro-Linguistic Programming (NLP) is an accessible model to enhance effective communication, personal change and personal development. Rapport is the first step in good communication. We are all excellent communicators – and still we are misunderstood, for we are not only gifted and creative communicators, we are also gifted and creative receivers. A sender cannot decide what the signal will actually mean to the other person, only what they would like it to mean. When you mean one thing and the other person shows you by their response that they have a different meaning, nobody is wrong and nobody is to blame. How misunderstandings can be prevented? This is usually done by paying attention to the other person's response. The responses you get give you valuable pointers about what to do next.

Cross-Cultural Communication Challenges

Culture is often at the root of communication challenges. Becoming more aware of cultural differences, as well as exploring cultural similarities, can help you communicate with others more effectively. Next time you find yourself in a confusing situation, ask yourself how culture may be shaping your own reactions, and try to see the world from the other's point of view.