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The
Four Main Goals of Communication |
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To
inform
– you are providing information for use in
decision making, but aren't necessarily advocating a course of
action
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To
request for a specific action by the receiver
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To
persuade
– to reinforce or change a receiver's belief about a topic
and, possibly, act on the belief
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To
build
relationships
– some messages you send may have the simple goal of building
good-will between you and the receiver
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Managerial
Communication
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Informing: Communicate knowledge and information that people need in
a way that they understand and can apply to their job...
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12 Effective Leadership Roles
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Communicate openly and honestly; give clear guidelines;
set clear expectations
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Be willing to discuss and
solve problems;
listen with
understanding; support and help...
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How To Become an Irresistible Sales Communicator
Top 7 Principles |
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The Power of Emotional State
Mastery
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The Power of Personal Congruence & Integrity
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The Power of Instant Rapport & Trust...
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Benefits of Effective
Communication |
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Achieves shared
understanding
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Directs the flow of
information
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Helps people overcome
barriers to open discussion
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Stimulates others to take
action to active goals
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Channels information to
encourage people to think in new ways and to act more effectively
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How
To Achieve High Visibility In Your Target Market
10 Strategic Tips by
Glenn Ebersole |
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12 Tips for Global Business Travelers |
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Expect your
meetings and
negotiations to be longer
than anticipated. Build more time into schedules...
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Humorous
Business Plan
Financial Success |
Values
being created:
"The greatest luxury of riches is
that they enable you to escape so much good advice." – Sir Arthur Helps...
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Humorous Business Plan:
Great Communicator
Targeted Market:
"I like to talk with people who
express my thoughts clearly." –
Unknown...
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10 Great Communication Quotes
Buddha's Path To Liberation
From right understanding proceeds right
thought;
from right thought proceeds right
speech;
from right speech proceeds right
action...
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Confucius about
Communication
[The superior man] acts before he speaks, and afterwards
speaks according to his actions.
He who speaks without modesty will find it difficult to
make his words good.
Silence is a true friend who never betrays...
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Yin
and Yang of Communication
Humorous Quotes
"A good memory and a tongue tied in the middle is a combination
which gives immortality to conversation." –
Mark Twain...
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Kids Little
Instructions on Life
"Never tell your little
brother that you're not going to do what your mom told you to
do."
–
Hank, Age 12...
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Humorous Business Plan:
Successful
Marriage
Marriage management skills:
"A good marriage would be between a blind wife and a deaf husband." –
Montaigne...
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Your People Skills 360
Attitude Is Infectious and Drives Behavior
Your
attitude is the first thing people pick up on in
face-to-face communication.6
Just as laughing, yawning, and crying are infectious, attitude is infectious.
Before you say a word, your attitudes can infect the people who see you with the
same behavior. Somehow just by looking or feeling, you can be infected by
another person's attitude, and vice versa. When you are operating from
inside a really useful attitude, such as enthusiasm, curiosity, and humility,
your body language tends to take care of itself and sends out unmistakable
signals of openness...
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The 7 Habits of Highly Effective
People
By: Stephen R. Covey
Public Victory
Seek First to Understand, Then to Be Understood. ..
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Humorous Business Plan:
Success in Love
Funds
required and uses: "Money will say more in one moment than the most
eloquent lover can in years."
–
Henry Fielding...
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Effective Speaking
Perhaps the greatest single stumbling block to real communication is the
one-sided nature of speaking. Most of us think
of "communicating" as a one-way process. Two monologues do not make a dialogue,
however. Exchange between you and your targeted prospect is the key to effective
communication. So, listening is an active pursuit for selling your ideas.
What
makes people listen? The three basic factors are:
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Self-interest;
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Who's
speaking; and
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How
they say it.
Understanding the basic principles of how we communicate and why we listen -
what works, what doesn't, and why - starts you on the road to a realistic
appraisal of what you want to say and how you plan to say it...
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Be the Best Possible
10 Tips by
Ten3 NZ Ltd.
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Be a team player.
The most valuable single factor that contributes towards high levels of
excellence and quality in a
team, stem from an individual team member's ability to work with
others, i.e. his or her levels of cooperation and
communication. These "social intelligence" skills include the
ability to
persuade,
negotiate,
compromise and make others feel important...
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Effective Listening
Often we have too much difficulty
listening to other people because3:
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we "know" what we are going to hear;
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we are seeking confirmation, not information;
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what's being said is getting in the way of what
needs
be said...
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10 Rules of Effective Listening
By:
Linda Eve Diamond
Rule #1: Stop Talking!
You can't multi-task speaking and
listening. If you're talking, you're not
listening. This rule also applies to the talking inside your
head. If you're thinking intently about what you want to say, you're not
listening to what is being said...
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12 Active
Listening Tips
Be aware of biases and
perceptions.
Control your biases and validate your assumptions.
Encourage the speaker, provide
feedback and paraphrase to show you are
listening...
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Socratic Questions
Socratic questioning is at the heart of critical thinking
–
they enhance your critical thinking skills.
Socratic questions challenge
accuracy and completeness of thinking in a way that acts to move
people towards their ultimate goal...
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Non-verbal Communication
Communication is not just about the words you
use. In fact, you communicate more with your gestures and expressions, your
body language. "Start to notice your body
language, and other people's and see how much you can pick up about what
someone saying just by watching them."1...
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Humorous
Tips from Men
25
Rules for Women
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Yes and No are perfectly acceptable answers to almost every
question.
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Whenever possible, please say whatever you have to say
during commercials.
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If something we said can be interpreted two ways, and one of the
ways makes you sad or angry, we meant the other one...
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Understanding Mental Maps
A Mental Map
is a powerful way of expressing the though patterns, pictures and
associations that already exist in the brain. Different people take in the
world through different senses. People have
different preferred ways
of thinking and communicating their experiences - some express
themselves in pictures, others talk about how things sound to them, and
others speak about how things feel. If you want to connect with them, you
have to figure out which sense they favor...
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Cross-Cultural Communication Challenges
Culture
is often at the root of communication challenges.
Exploring historical
experiences and the ways in which various cultural groups have related to
each other is key to opening channels for
cross-cultural communication.
Becoming more aware of
cultural differences, as well as exploring cultural similarities, can
help you communicate with others more effectively.
Next time you find
yourself in a confusing situation, ask yourself how culture may be shaping
your own reactions, and try to see the world from the other's point of
view...
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5 Ways To Be an Unfair Critic
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Speak in absolutes.
That film you saw last night is "the worst movie I've ever
seen in my life." Heap as much negative thoughts in one
sentence as possible...
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The 10 Key Project Leader Skills
Selling with NLP:
8 Steps of Effective
Listening
Synergistic Selling: 3 Pillars
How To Present with Passion
No matter what you are, we are all in sales.
Selling is a
transfer of emotions.
When you speak, do your listeners
sense how strongly you believe in what
you're saying? If you want
people to give you their undivided
attention and feel compelled to heed
your advice, they must hear and see in
you an unwavering commitment to your
message...
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The 10 Essentials of
Effective Communication...
KFC – the Three Aspects of Successful Communication...
Effective Interpersonal Communication...
Major Barriers to Interpersonal
Communication...
Taking the Preferred Styles Into Account...
Taking Different Perceptual Positions...
The Tao of Effective Listening...
Asking Effective Questions...
Business Communication...
Communication in the Digital Age...
Selling by Asking Questions...
Differentiating With Different Types of
People...
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