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The
Four Main Goals of Communication |
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To inform
– you are providing information for use in
decision making, but
aren't necessarily advocating a course of action
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To request for a
specific action by the receiver
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To
persuade
– to reinforce or change a receiver's belief about a
topic and, possibly, act on the belief
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To
build relationships
– some messages you send may have the simple goal of
building good-will between you and the receiver
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Managerial Communication
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Informing: Communicate knowledge and information that people need in
a way that they understand and can apply to their job...
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12
Effective Leadership Roles
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Communicate openly and honestly; give clear
guidelines; set clear expectations
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Be willing to discuss and solve problems;
listen with
understanding; support and help...
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How To Become an Irresistible Sales Communicator
Top 7 Principles |
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The Power of Emotional State
Mastery
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The Power of Personal Congruence & Integrity
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The Power of Instant Rapport & Trust...
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Benefits of
Effective Communication |
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Achieves shared
understanding
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Directs the flow
of information
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Helps people
overcome barriers to open discussion
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Stimulates others
to take action to active goals
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Channels
information to encourage people to think in new ways and to
act more effectively
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12 Tips for Global Business Travelers |
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Expect
your meetings and negotiations to be longer than anticipated. Build
more time into schedules...
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Humorous Business Plan
Financial Success |
Values
being created:
"The greatest luxury
of riches is that they enable you to escape so much good
advice." –
Sir Arthur Helps...
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How To Achieve High
Visibility In Your Target Market
10 Strategic Tips by
Glenn Ebersole |
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Humorous Business Plan:
Great Communicator
Targeted Market:
"I like to talk with people who
express my thoughts clearly." –
Unknown...
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Buddha's Path To
Liberation
From right understanding proceeds right
thought;
from right thought proceeds right
speech;
from right speech proceeds right
action...
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Confucius about
Communication
[The superior man] acts before he speaks,
and afterwards speaks according to his actions.
He who speaks without modesty will find it
difficult to make his words good.
Silence is a true friend who never betrays...
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Humorous
Communication Quotes
"A good memory and a tongue tied in the middle is a combination
which gives immortality to conversation." –
Mark Twain...
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Kids Little Instructions on Life
"Never tell your little brother that you're not going to do what
your mom told you to do."
–
Hank, Age 12...
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Humorous Business Plan:
Successful Marriage
Marriage management skills:
"A good marriage would be between a blind
wife and a deaf husband." –
Montaigne...
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Your People Skills 360
Attitude Is Infectious
and Drives Behavior
Your
attitude is
the first thing people pick up on in
face-to-face communication.6
Just as laughing, yawning, and crying are infectious, attitude is
infectious. Before you say a word, your attitudes can infect the people
who see you with the same behavior. Somehow just by looking or feeling,
you can be infected by another person's attitude, and vice versa.
When you are operating from inside a really useful attitude, such as
enthusiasm, curiosity, and humility, your
body language tends to take care of itself and sends out
unmistakable signals of openness...
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The 7 Habits
of Highly Effective People
By:
Stephen R. Covey
Public Victory
Seek First to Understand, Then to Be
Understood. ..
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Cross-Cultural Communication
Challenges
Culture
is often at the root of communication challenges. Exploring historical
experiences and the ways in which various cultural groups have related
to each other is key to opening channels for
cross-cultural communication.
Becoming more aware of
cultural differences, as well as exploring cultural similarities,
can help you communicate with others more effectively. Next time you
find yourself in a confusing situation, ask yourself how culture may be
shaping your own reactions, and try to see the world from the other's
point of view...
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Cultural
Differences
Humorous Business Plan:
Success in Love
Funds
required and uses: "Money will say more
in one moment than the most eloquent lover can in years."
–
Henry Fielding...
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Effective Speaking
Perhaps the greatest single stumbling block to real communication is the
one-sided nature of speaking. Most of us think
of "communicating" as a one-way process. Two monologues do not make a dialogue,
however. Exchange between you and your targeted prospect is the key to effective
communication. So, listening is an active pursuit for selling your ideas.
What makes people listen? The three basic factors are:
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Self-interest;
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Who's speaking; and
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How they say it.
Understanding the basic principles of how we communicate and why we
listen - what works, what doesn't, and why - starts you on the road to a
realistic appraisal of what you want to say and how you plan to say
it...
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Be the Best Possible
10 Tips by
Ten3 NZ Ltd.
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Be a team player.
The most valuable single factor that contributes towards high levels of
excellence and quality in a
team,
stem from an individual team member's ability to work with others, i.e.
his or her levels of cooperation and
communication. These "social intelligence" skills include the
ability to
persuade,
negotiate, compromise and make others feel important...
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Effective Listening
Often we have too much difficulty
listening to other people because3:
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we "know" what we are going to hear;
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we are seeking confirmation, not
information;
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what's being said is getting in the way
of what
needs
be said...
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10 Rules of
Effective Listening
By:
Linda Eve Diamond
Rule #1: Stop Talking!
You can't multi-task speaking and
listening. If you're talking, you're not listening. This rule
also applies to the talking inside your head. If you're thinking
intently about what you want to say, you're not listening to
what is being said...
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12 Active
Listening Tips
Be aware of biases and
perceptions.
Control your biases and validate your assumptions.
Encourage the speaker,
provide
feedback
and paraphrase to show you are listening...
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Socratic Questions
Socratic questioning is at the heart of critical thinking –
they enhance your critical thinking skills. Socratic questions
challenge accuracy and completeness of
thinking in a way that acts to move people towards their
ultimate goal...
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Humorous Tips from Men
25
Rules for Women
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Yes and No are perfectly acceptable answers to almost every
question.
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Whenever possible, please say whatever you have to say
during commercials.
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If something we said can be interpreted two ways, and one of the
ways makes you sad or angry, we meant the other one...
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The 10 Key Project
Leader Skills
Selling with NLP:
8 Steps of Effective
Listening
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Synergistic Selling: 3 Pillars
How To Present
with Passion
No matter what you are, we are all in sales.
Selling
is a
transfer of emotions.
When you speak, do your listeners sense how strongly you believe in what
you're saying? If you want people to give you their undivided attention and
feel compelled to heed your advice, they must hear and see in you an
unwavering commitment to your message...
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How To Make Great Presentations
5 Ways To Be an Unfair
Critic
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Speak in absolutes. That film you saw last night is "the
worst movie I've ever seen in my life." Heap as much negative
thoughts in one sentence as possible...
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The
10 Essentials of Effective Communication...
KFC – the Three
Aspects of Successful Communication...
Effective
Interpersonal Communication...
Major Barriers
to Interpersonal Communication...
Taking the Preferred
Styles Into Account...
Taking Different
Perceptual Positions...
The Tao of
Effective Listening...
Asking
Effective Questions...
Business
Communication...
Communication
in the Digital Age...
Selling by
Asking Questions...
Differentiating
With Different Types of People...
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