Winning Customers

 

Marketing Strategy:

Customer Value Proposition

Emotional Marketing

Chasing the "Share of Heart" of Your Prospective Customers

By: Vadim Kotelnikov

Founder, Ten3 Business e-Coach Inspiration and Innovation Unlimited!

 

"They may forget what you said, but they will never forget how you made them feel." – Carl W. Buechner

"In the factory we make cosmetics; in the drugstore we sell hope." Charles Revson

A Key Feature of the New Economy

A shift from information age to recommendation age, from conveying information to transferring emotions within a context of delivering information.

 

 

Colors and the Emotions Behind Them

List of Colors With Some Emotions and Symbolizations They Can Cause

A Western View

  • Black – space, night, authority, luxury, prestige

  • Blue – sky, water, travel, freedom, truth, authority, calm

  • Brown – wood, comfort, strength, warmth

  • Green – money, safe, calm, envy, greed, go

  • Orange – autumn, youthfulness, fire, strength, stimulation

  • Pink – romantic, affection, sensuality

  • Purple – royalty, dignity

  • Red – love, excitement, passion, stop

  • White – purity, peace, perfection, virtue

  • Yellow – light, purity, understanding, cowardice, caution

Chinese Opera Make-Up

Chinese opera facial make-up utilizes the colors of red, purple, black, white, blue, green, yellow, dark, red, gray, golden, and silver, with each color a unique stereotype character. In general:

  • Red symbolizes utter devotion and loyalty

  • Purple embodies fortitude and resourcefulness

  • Black manifests faithfulness and integrity

  • White implies craft

  • Blue represents valor and vigor

  • Green signifies justice and chivalry

  • Yellow exemplifies cruelty

  • Dark red is reserved for loyal old generals.

  • Golden and Silver are used for Buddha, gods, ghosts, and demons.

 

 

 

Increasing Role of Emotional Marketing

The traditional way of marketing and advertising to purely sell is no longer as effective.

Today, you must be closer to and more personal with your targeted audience. When you hit the emotions high on the right psychology, people feel genuinely happier and becomes more receptive to your brand

If you wish people to relate to your firm as a ‘human being’, not just another company, your company must create a character  You should be not just a solution provider, but a friend. Your advertising messages should look towards on how to touch the hearts of the consumers and businesses.

Winning Customers (PowerPoint download)

22 Laws of Marketing: The Law of Heart (Emotion)

Marketing strategies without emotion will not work.

 

Emotion stimulates the mind 3000 times faster than rational thought. It's an emotional world we live in. Many people say we live in a rational world but nothing could be further from the truth. Emotions drive our behavior; the world is driven by emotions. Rational thought leads customers to be interested but it is emotion that sells. People really aren't much interested in attributes; they want to know if they can have a product that suits their personality. It is all about values.

Emotional marketing is better in many instances than rational marketing that focuses on product attributes. Capturing minds is one thing; capturing hearts is quite another. Build emotions in your marketing strategies; don't always chase "share of wallet chase "share of heart". Employ strategies that would make decisions very emotionally driven and remove the rational questions that might drive the prospect elsewhere.

 Case in Point  Samsung

When Samsung Chairman Kun-Hee Lee found the company's products gathering dust on store shelves, he made it his company's priority to create stylish, premium electronic products that sparked customers' emotions with elegant, human-centered design.

Selling Is a Transfer of Emotions

When you speak, make your listeners sense how strongly you believe in what you're saying. If you want people to give you their undivided attention, they must hear and see in you an unwavering commitment to your message.

"Your ad copy must trigger emotion(s) that will persuade your prospects to buy your product. When they become emotionally attached to a product, they will often buy automatically on impulse. The stronger the emotional reaction, the quicker your prospects will buy," says Joe Vitale.

Use the Right Colors in Your Promotional Materials

Colors generate emotional reactions.

Its very important to know which emotions or symbolizations will trigger your target audience to buy your product or service. The use of the right colors in your promotional materials – in your marketing brochures, your product packages, or on your web site – can actually increase your sales. When people see certain colors they can change their emotions or they can symbolize things related to the colors. For example, if you're selling a money-making product you should use green and brown colors, as they represent money and strength, and bring out the emotion of greed and comfort respectively.

Analyze what colors your competitors use. Avoid using colors already associated with your competitor if you wish to position your product effectively in the mind of your prospects.

 

 Discover much more in the

FULL VERSION of e-Coach

Highlight the Emotional Satisfaction Your Clients Will Get...

Make Your Customers Laugh...

The New Role of Media and the New Word of Mouth...

 Case in Point  DuPont...

 Case in Point   Asian Home Gourmet Brand by Cerebos Pacific Ltd...

 Case in Point  Fun4Biz...

 Case in Point  Nike...

 Case in Point  Ford Motor Company...

 

 

 

 

 

References:

  1. The 22 Immutable Laws of Marketing in Asia, Al Ries, Jack Trout and Paul Temporal

  2. "The Seven Deadly Skills of Competing", James Essinger & Helen Wylie

  3. "Get Clear About Your Core Marketing Message," Martha Carnahan

  4. Branding in Asia, Paul Temporal

  5. "Developing a Culture for Diversity", Chris Speechley and Ruth Wheatley

  6. Winning Customers, Vadim Kotelnikov

  7. Your People Skills, Vadim Kotelnikov

  8. Harnessing Cultural Intelligence (CQ), Vadim Kotelnikov

People Skills

Emotional Intelligence

Cultural Intelligence

Cross-Cultural Communication

Managing Cross-Cultural Differences

Marketing Strategies

Creative Marketing

Experiential Marketing

Relationship Marketing

Lessons from Steve Jobs: Sell Dreams and Emotional Benefits

Differentiation Strategy

4 Steps of Your Differentiation Strategy

Positioning

Differentiating With Different Types of People

Harnessing the Power of Psychology

Effective Advertising

Unique Selling Proposition (USP)

Advertising Slogans

Best Advertising Slogans: Apples

Best Advertising Slogans: Fun4Biz.com