Marketing Innovation:

Winning Customers

Relationship Marketing and Selling

Connecting with People, Establishing Rapport, and Helping Solve their Problems

By: Vadim Kotelnikov

Founder, Ten3 Business e-Coach Inspiration and Innovation Unlimited!

"If you can be interested in other people you can own the world."  ~ Jay Abraham

"He who wants to do good knocks at the gate; he who loves finds the gate open." ~ Rabindranath Tagore

Customer Success 360

 

Synergistic Selling: 3 Components

 

Selling Is Problem Solving

 

Three Part of the Effective Selling Process

  1. Establishing rapport with the prospective customer

  2. Identifying the problem or need that the prospective customer has, consciously or subconsciously, or creating a need for a radically new product

  3. Presenting the solution and persuading the prospective customer to buy

Customer Retention Customer Retention

 

 

 

 

The Friendship Factor

In today's customer-driven economy, corporations must move from product-based campaign marketing to a customer-focused personalized approach. People want to feel important and they want to know that you have expertise with their life or work issue. The more you demonstrate your specific understanding of their problems, concerns and aspirations, the more quickly they'll buy from you, often without really understanding what you are selling.

Sell High

When you sell high in customer organizations the close rates are higher, and sales cycles are shorter. Besides, there are no "surprise" decision makers at the point of close.

Modern Customer-based Relationship Approach

 

"Anyone who views a sale as a transaction is going to be toast down the line. Selling is not about peddling a product. It's about wrapping that product in a service and selling both the product and the service as an experience. This approach to selling helps create a vital element in the process: a relationship,"  says Marilyn Carlson, CEO Carlson Companies

Customer relationship management is the management of customer communication over a relationship continuum. It includes relationship strategy and multi-channel relationship programs that produce both business value and customer experiences on a scale not seen in traditional marketing.

Customer-focused approach helps corporations overcome the following challenges that inhibit their growth:

  • Traditional advertising is more expensive and less effective due to increasing media fragmentation

  • Direct marketing is not an effective relationship building approach, as it merely directs wave after wave of product campaigns at fatigued customers

  • Product proliferation means a significant increase in competition vying for customer attention and crowding mass and direct marketing channels.4

Building Relationships Your Key Business Skills

A relationship is two people eliciting responses from each other. If you want a change in response, then you must change your own actions.

As a business professional, you should ask yourself: "What business am I in?". The answer is quite simple: if your business has anything to do with people and ALL businesses do - you are in the business of building relationships. "Some people think that if they sell things, they are in the business of selling. They aren't. They are in the business of building relationships because that's how you sell things."1... More

Rapport the Key to Influence

You cannot influence someone unless he or she likes you in some way.

Rapport is the key to influence. It starts with acceptance of the other person's point of view, their state and their style of communication. To influence you have to be able to appreciate and understand the other person's standpoint. And these work both ways: I cannot influence you without being open to influence myself... More

 

 Discover much more in the

FULL VERSION of e-Coach

Tips for Relationship Marketing...

Connecting with People within Seconds...

The Best Technique to Win the Customer Over...

Understanding Risks Perceived by Customers...

Marketing and Selling Is All About Perceptions...

Credibility Marketing...

Customer Intimacy...

Listening to Your Customer...

Experiential Marketing...

Emotional Marketing...

Differentiating With Different Types of People...

Buzz Marketing...

Retaining Your Existing Customers...

 Case in Point  Dell Computers...

 Case in Point  Guiness...

 Case in Point  Estee Lauder...

 

 

 

Bibliography:

  1. "Relationship Marketing", Women's Business Centre, Dallas, TX, United State

  2. "How To Connect in Business in 90 Seconds or Less", Nicholas Boothman

  3. "NLP - the New Technology of Achievement", Steve Andreas and Charles Faulkner

  4. Digital Cement

  5. "The Friendship Factor," Brian Tracy

  6. "Natural Selling," Michael Oliver

  7. Winning Customers, Vadim Kotelnikov

Winning Customers

Sales Success

Emotional Marketing

Selling Is Problem Solving

People Skills

Creating Value for People Around You

Win-Win Mindset

Influencing People

Building Relationships

Establishing Rapport

Negotiation DOs and DON'Ts