People Skills:

Emotional Intelligence

Emotions Determine Everything

Connect with people's higher and more positive emotions

By Brian Tracy

Remember, everyone is primarily emotional. Everything that people do, or refrain from doing, is triggered by their deeper emotions. Your job is to connect with their higher and more positive emotions so they feel so good about you they want to help you and please you in some way.

  • Caring Is The Key. One of the most important traits of all motivators at work is consideration. Employees report that the best managers they ever had were people who cared about them as people and as friends. These managers took the time to ask them questions about their lives, and to listen patiently while they talked about the dilemmas and problems and situations in their families. The more that the employees felt that the boss liked them and respected them, the more empowered and motivated they felt. The flip side of caring is the demotivating feeling that the boss doesn’t care. This is almost invariably expressed in a lack of recognition, a lack of approval, a lack of appreciation and a general failure to pay attention to the employee over time.

  • Spend Time Listening. Remember, the amount of time that you spend talking to and listening to an employee is a signal to that employee that he or she is important to you and to the company. This is why the very best bosses spend a lot of time walking around and chatting with their employees. They sit with them for lunch and coffee. They invite their comments and encourage open discussion and disagreements about work. They create an environment where people feel that the work belongs to them as well as to the company. In that environment, employees feel good about themselves and more fully committed to doing the job and doing it well.




Emotional Intelligence

Personal and Social Competences

Emotional Marketing


Your People Skills 360

Create Greater Value for People Around You

Take Perceptions Into Account

Empower Others

Influencing People

Impactful Presenter

Become a Master of Persuasion


Inspirational Leader

Inspire People

Energize People

Attitude Motivation

9 Laws of Motivation


The Power of Personal Charisma

How To Be Charismatic

Be Witty