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Listen To What Is
Not Said
There is a real distinction between merely hearing the
words and really listening for the message. When you listen
effectively you understand what the person is thinking and/or feeling from the
other person’s own perspective. It is as if you were standing in the other
person’s shoes, seeing through his/her eyes and listening through the person's
ears. Your own viewpoint may be different and you may not necessarily agree with
the person, but as you listen, you understand from the other's perspective. To
listen effectively, you must be
actively involved in the communication process,
and not just listening passively.1
Listen to how something is said. We
frequently concentrate so hard on what is said that we miss the importance of
the emotional reactions and attitudes related to what is said. Attitudes, and
emotional reactions may be more important.
The Tao of Effective Listening
Be empathic and nonjudgmental. You can be accepting and
respectful of the person and their feelings and beliefs without invalidating or
giving up your own position, or without agreeing with the accuracy and validity
of their view.
Listen to yourself.
Be aware of your own emotions. Your feelings of sadness, anger, anxiety, fear or
happiness are often the first clue that your prospect is communicating an
important emotional message. Avoid the trap of quickly acting on your emotions.
For example, if you find yourself feeling angry, do not tell your prospect you
are angry; instead use your feeling of anger as a cue to find out more about
what he or she is saying.
Humorous
Business Plan:
Great Communicator
Brief History:
"The greatest compliment that was ever paid me was
when someone asked me what I thought, and
attended to my answer."
–
Henry David Thoreau...
Communication Management Skills: "A good
memory and a tongue tied in the middle is a combination which gives
immortality to conversation."
– Mark Twain...
Operational Plan:
"If you
can't say anything nice about a man, let's hear it."
–
Unknown...
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Humorous
Business Plan: Success in Love
Marketing strategy:
"True love comes quietly, without banners or
flashing lights. If you hear bells, get your ears checked."
– Erich Segal...
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Humorous
Business Plan: Successful
Marriage
Milestones completed and future plans:
"No man is truly married until he understands every
word his wife is NOT saying."
– Unknown...
Marriage management skills:
"A good marriage would be between a blind wife and a deaf husband." –
Montaigne...
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14 Ways To Nourish Conflict
If you love
conflict in your life, don't
listen to anyone. Especially if someone is
already hot under the collar, any sign of not listening will turn up the
heat ...
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10 Rules of Listening
By: Linda Eve Diamond
Rule #10: Be Aware.
We must be aware of the speaker, aware of verbal and non-verbal
cues, and aware of our own listening strengths and challenges ...
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Selling By Coaching
Treat your prospective customer as
a player who wants to achieve extraordinary results. You are to help the
player win.
Listen to words,
body language and
emotions to understand the player's
both conscious and unconscious needs....
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Emotional Intelligence
Emotional energy is what runs the world.
Everyone is primarily emotional. Everything that people do, or refrain from
doing, is triggered by their deeper emotions.
"Emotional Intelligence" refers to your
capacity and skills to recognize your own feelings and those of others, for
motivating yourself, and for managing
emotions well in yourself and in your
relationships...
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