Your People Skills:

Effective Listening

Listening to Emotions

Understanding Emotional Reactions and Attitudes

By: Vadim Kotelnikov

Founder, Ten3 Business e-Coach Inspiration, Achievement, Innovation and Happiness unlimited!


"The most important thing in communication is to hear what isn't being said.".

 ~ Peter Drucker

Humorous Communication Quotes



10 Essentials of Effective Communication

  • Put yourself in your audience's shoes, try to understand your listener's level of understanding... More

NLP Technology of Achievement Effective Communication Undertanding Perceptions Beliefs and Values Beliefs and Values Ten3 Business e-Coach at Ten3 Business e-Coach: why, what and how Vadim Kotelnikov EFFECTIVE COMMUNICATION: NLP Solutions - Understanding People's Perceptions

What's Empathy Got To Do With It?

By: Bruna Martinuzzi

  • Listen – truly listen to people. Listen with your ears, eyes and heart. Pay attention to others' body language, to their tone of voice, to the hidden emotions behind what they are saying to you, and to the context... More



14 Ways To Nourish Conflict

By: Linda Eve Diamond

  • If you love conflict in your life, don't listen to anyone. Especially if someone is already hot under the collar, any sign of not listening will turn up the heat... More

10 Rules of Listening

By: Linda Eve Diamond

  • Rule #10: Be Aware. We must be aware of the speaker, aware of verbal and non-verbal cues, and aware of our own listening strengths and challenges... More

Listen To What Is Not Said

There is a real distinction between merely hearing the words and really listening for the message.

When you listen effectively you understand what the person is thinking and/or feeling from the other person’s own perspective. It is as if you were standing in the other person’s shoes, seeing through his/her eyes and listening through the person's ears. Your own viewpoint may be different and you may not necessarily agree with the person, but as you listen, you understand from the other's perspective. To listen effectively, you must be actively involved in the communication process, and not just listening passively.1


Listen to how something is said. We frequently concentrate so hard on what is said that we miss the importance of the emotional reactions and attitudes related to what is said. Attitudes, and emotional reactions may be more important.

The Tao of Effective Listening

Be empathic and nonjudgmental. You can be accepting and respectful of the person and their feelings and beliefs without invalidating or giving up your own position, or without agreeing with the accuracy and validity of their view.

Listen to yourself. Be aware of your own emotions. Your feelings of sadness, anger, anxiety, fear or happiness are often the first clue that your prospect is communicating an important emotional message. Avoid the trap of quickly acting on your emotions. For example, if you find yourself feeling angry, do not tell your prospect you are angry; instead use your feeling of anger as a cue to find out more about what he or she is saying.

Emotional Intelligence

Emotional energy is what runs the world. Everyone is primarily emotional. Everything that people do, or refrain from doing, is triggered by their deeper emotions.

"Emotional Intelligence" refers to your capacity and skills to recognize your own feelings and those of others, for motivating yourself, and for managing emotions well in yourself and in your relationships... More

Your People Skills 360

Humorous Business Plan: Great Communicator

Brief History: "The greatest compliment that was ever paid me was when someone asked me what I thought, and attended to my answer." Henry David Thoreau...

Communication Management Skills: "A good memory and a tongue tied in the middle is a combination which gives immortality to conversation." – Mark Twain...

Operational Plan: "If you can't say anything nice about a man, let's hear it." Unknown... More

Humorous Business Plan: Success in Love

Marketing strategy: "True love comes quietly, without banners or flashing lights. If you hear bells, get your ears checked." – Erich Segal... More

Humorous Business Plan: Successful Marriage

Milestones completed and future plans: "No man is truly married until he understands every word his wife is NOT saying." Unknown...

Marriage management skills: "A good marriage would be between a blind wife and a deaf husband." Montaigne... More

Selling By Coaching

Treat your prospective customer as a player who wants to achieve extraordinary results. You are to help the player win.

Listen to words, body language and emotions to understand the player's both conscious and unconscious needs.... More