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"I know that
you believe you understand what you think I said, but I'm not sure you realize
that what you heard is not what I meant."
~ Robert
McCloskey
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Know your audience and match
your
message to their audience.
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Understand
perceptions and
mental maps.
If you do want your message to hit the target, make adjustment to the wind.
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Know exactly what you want to achieve. Think and organize before you
start.
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Be
willing to share what you know and hear what you don't know.
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Be
mindful of what
your face and
body are conveying nonverbally.
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Put yourself in your audience's shoes, try to
understand your listener's level of understanding,
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Communication
is a two-way street. Be a
good listener.
Listen carefully to all responses. Respect your audience and suspend
judgments.
Understand EGA of Your Audience
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Ask the right types of
questions at the right tim e
– asking the right question is often more important than knowing
what to say.
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Invite
feedback. Ask your audience to explain
what they think you said. Discuss differences until you hear a
satisfactory version of the message you wanted to convey.
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Stay focused on what you want to achieve, but keep your mind open to
new opportunities and ideas that may come up during communication.
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