People Skills:

Effective Communication

Face-to-Face Communication

Vadim Kotelnikov personal logo Vadim Kotelnikov

Founder, Ten3 Business e-Coach Happiness, Achievement,  Inspiration and Innovation unlimited!



Vadim Kotelnikov advice quotes

Fools talk mouth-to-mouth. Intelligent people talk mouth-to-ear.
Wise people and lovers talk soul-to-soul.

Vadim Kotelnikov

Vadim Kotelnikov, founder of 1000ventures - personal logo    Business e-Coach    Innompic Games icon


"Many attempts to communicate are nullified by saying too much."  Robert Greenleaf

Same Reality, Different Perceptions

Your People Skills 360



Body Language Face-to-Face Communication

Language is More than Just Words2

Apart from words, there are many other devices that also help indicate and support meaning.

  1. paralinguistic features such as intonation, emphasis, volume and pace;

  2. non-verbal norms such as physical distance, touch and eye contact;

  3. cultural features, for example ways of indicating agreement, of being polite.

How To Make Great Presentations




Effective Communication Effective Listening Effective Speaking Ten3 global polls "Advise!" Ten3 global polls "Advise!"

The Tao of Communication

  • Yin (Receiving): Listening, understanding, being inspired...

  • Yang (Sending): Speaking, persuading, inspiring... More

Effective Listening Listening To Emotions


Solving People Problems


Humorous Business Plan: Great Communicator

Targeted Market: "I like to talk with people who express my thoughts clearly." Unknown...

Communication Management Skills: "Man is least himself when he talks in his own person. Give him a mask, and he will tell you the truth." Oscar Wilde...

Market Analysis: "Some read to think, these are rare; some to write, these are common; and some read to talk, and these form the great majority." – Charles Caleb Colton... More

People Skills: 8 Humorous Quotes

10 Great Communication Quotes

Know What Your Body Is Saying

"Body language accounts for more than half of what other people respond to and make assumptions about when they connecting with you. And more often than not, you're not consciously thinking about it. By becoming conscious, you're 50 ahead of the game."3

Humorous Quotes

"A bore is a person who talks when you wish him to listen." Ambrose Bierce... More

 Yin and Yang of Communication

10 Rules of Effective Listening

By: Linda Eve Diamond

Rule #1: Stop Talking! You can't multi-task speaking and listening. If you're talking, you're not listening. This rule also applies to the talking inside your head. If you're thinking intently about what you want to say, you're not listening to what is being said... More

The Tao of Effective Listening

Eye Contact

Eye is one of the most important nonverbal channels you have for communication and connecting with other people. "The cheapest, most effective way to connect with people is to look them into the eye."1 Eyes are not only the "window to the soul", they also answer the critical questions when you are trying to connect:

  • Is he paying attention to what I'm saying?

  • Does this person find me attractive?

  • Does this person like me?1... More

Attitude Is Infectious and Drives Behavior

Your attitude is the first thing people pick up on in face-to-face communication.1 Just as laughing, yawning, and crying are infectious, attitude is infectious.

Before you say a word, your attitudes can infect the people who see you with the same behavior. Somehow just by looking or feeling, you can be infected by another person's attitude, and vice versa.

When you are operating from inside a really useful attitude, such as enthusiasm, curiosity, and humility, your body language tends to take care of itself and sends out unmistakable signals of openness... More


Pretending Ignorance: Smart Is Dumb

Socrates used this technique more than 2300 years ago. He pretended ignorance in order to encourage others to express their views fully.


Today, many world's smartest and fastest businesspeople have perfected this art – consciously or unconsciously – of paying dumb. "People who try to impress by pretending to be smart generally aren't. Truly smart people know that by playing dumb and asking the other party to repeat or explain things several times, asking lots of questions, they'll be better prepared to respond and then make a fast decision."3

Socratic Questions

Socratic questioning is at the heart of critical thinking – they enhance your critical thinking skills.

Socratic questions challenge accuracy and completeness of thinking in a way that acts to move people towards their ultimate goal... More

Become an Irresistible Sales Communicator

Despite what most books and seminars teach, successful selling is not a set of strategies, techniques or tactics to get the prospect to buy.

Rather it is a state of mind yours and your customer's and set of behaviors that creates compelling win/win outcomes for everyone... More

Move From HOW Are You To WHO Are You

6 Creative Questions

By: Scott Ginsberg

There comes a time in every conversation with someone you’ve just met when you must cross the chasm between “HOW are you?” and “WHO are you?” A helpful technique for doing so is by asking creative, open ended questions. These questions function as front porches, inasmuch as their ability to build rapport, spark creativity and invite people to share their experiences and preferences. What’s more, they show an interest in people’s opinions and insights... More




Silence as a Great Conversation Skill

Silence, listening and caring empathetically about the answers is a great conversation and selling skill. It may seem paradoxical, but you'll connect and establish rapport with others much easier and faster by being silent... More






 "Empathy is is your ability to identify and understand another’s situation, feelings and motives... Listen – truly listen to people. Listen with your ears, eyes and heart. Pay attention to others' body language, to their tone of voice, to the hidden emotions behind what they are saying to you, and to the context." ~ Bruna Martinuzzi



Confucius advice

I hear and I forget. I see and I remember. I do and I understand.


Peter Drucker advice

The most important thing in communication is to hear what isn't being said.

Peter Drucker







  1. "How To Connect in Business in 90 Seconds or Less", Nicholas Boothman

  2. "Language Is More than Just Words", Alix Henley & Judith Schott

  3. "It's Not the Big that Eat the Small... It's the Fast that Eat the Slow", Jason Jennings and Laurence Haughton

  4. Corporate Coach Newsletter, Brefi Group,

  5. Effective Negotiation, Vadim Kotelnikov

  6. Getting to Yes, by Roger Fisher, William Urey, Bruce Patton, Harvard Negotiation Project

Effective Communication

The Tao of Communication

Effective Listening

Engage All Your Senses

10 Rules of Listening: 1. Stop Talking!...

12 Rules of Effective Listening

12 Active Listening Tips

Listening To Emotions

Body Language

Eye Contact

Humorous Business Plans

Great Communicator

Business Communication

Selling with NLP: 8 Steps of Effective Listening

Cultural Intelligence

Cross-cultural Communication

Managing Cultural Differences

12 Tips for Global Business Travelers

How To Make Effective Presentations

How To Present With Passion

How To Make an Effective Venture Presentation