Vadim Kotelnikov    

Business Communication

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Business e-Coach     

  

  1. Set the goal. Decide what it is you would like to happen as a result of your communication, but keep the mind open to new ideas that may emerge.

  2. Think win-win. Believe that everyone can win and constantly seek mutual  benefits  in all business interactions. Avoid offensive or battlefield metaphors that reinforce a win-lose rather than a win-win attitude.

  3. Listen actively. Concentrate on the speaker's message and keep an open mind. Don't stop listening if you hear something that you disagree with. Rephrase the key points to ensure you understand: "If I understand you correctly, you mean that..."

  4. Give people time to digest a new idea.  People always resist change, new ideas and new courses of action, even if the ideas are good for them. "Don't expect to "win" the first time. Your first job is just to start the other person thinking," advised Benjamin Franklin. >>>

  5. Invite participation. Leverage diversity. Hold meetings that include employees from different areas and encourage contributions. Encourage questions and respond to all queries.

  1. Be frank. Convey bad news as well as good. Don't be afraid to talk about failures but create feeling that failures are steps to success and part of organizational life. Distinguish between noble and stupid failures. The only true failures are mistakes that are made over and over without learning from them.

  2. Follow through. If a promise is made or an agreement reached, follow it up with action, even if the action ends up being an explanation of why the promise can't be kept in its original form.

  3. Give positive feedback. Too many people forget that feedback can be positive as well as negative.  Positive feedback focuses on improvements achieved or possible; creates trust and cooperation.

  4. Connect personally. Some employees are not in frequent contact with managers or each other. Occasional face-to-face interactions give more weight to subsequent telephone conversations, e-mail messages, or memos.

  5. Apply externally. Ensure that good within-enterprise communication is carried over to outside parties like customers and suppliers.

 

 
   

 

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