Communicating
Communication strategy is a
coherence
linkage never to be overlooked. Communication needs to be
comprehensively planned and spontaneous, as well as top-down and
bottom-up.
Top organizations have a
communication process that communicates the
knowledge and information that people need in a way that they understand and
can apply to their job.
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Communication
is neither a separate nor a periodic task. Use every means available to let
everyone working with you know your plans and your reasons. A manager should
provide
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team members
with the information they require to do a good job, communicating with them
frequently, and giving them clear guidelines on the results that are
expected.
Communication is a two-way relationship,
Establish an enabling environment so others could give you the information
you need. Use
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feedback
to make certain that communication has become understanding and consensus.
Practice management by wandering around (MBWA). |
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Communicate with reports and
benchmarks that
track business progress and anticipate issues and opportunities, for
example:
Focused
meetings can also foster clear effective communication, and spark
action.
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Lessons from Jack Welch: 3Ss
of Winning in Business
Simplicity:
Simplicity is indispensable to a
business leader's most important function: creating and projecting a
clear
vision. Simple messages travel faster...
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Wall-Mart
In his
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10 Rules for Building a Business
Success,
Sam Walton, the Founder of Wall-Mart writes:
"Communicate everything you possibly can to
your partners. The more they know, the more they'll understand. The more
they understand, the more they'll care. Once they care, there's no stopping
them...
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Monsanto
Monsanto was was undergoing a
transformation to become a new company.
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Why Change Fails: 8 Common Errors
One of the areas of focus during this
transition period was on communicating and building the desired
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corporate culture
and motivated behaviors through traditional means like videos and
newsletters as well as day-to-day conversations...
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Active Listening
Active listening
is a habit that you can and should
develop. Being a great listener benefits
managers by reducing misunderstandings, improving information accuracy, and
ensuring that they have complete information from which to work. Employees,
peers, and even your manager will open up more when they feel listened to...
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