By Australian Business Ltd. and
Australian Commonwealth ITR Department.
Dean Prebble and Prof. Howard Frederick, Ten3 NZ Ltd.
Mould your people into a
The purpose of assembling a
is to accomplish bigger goals than any that would be possible for
the individual working alone. The aim and purpose of a team is to perform, get
results and achieve victory in the workplace and marketplace. The very
very best managers
are those who can gather together a group of individuals and mould
them into a team.
Here are ten key differentials to help you mould your people into a
pro-active and productive team.
In a group, members think they are
grouped together for administrative purposes only.
Individuals sometimes cross purpose with others. In a
team, members recognise their independence and understand both
personal and team goals are best accomplished with mutual
support. Time is not wasted struggling over "Turf" or
attempting personal gain at the expense of others.
In a group, members tend to focus on
themselves because they are not sufficiently involved in
planning the unit's objectives. They approach their job simply
as a hired hand. "Castle Building" is common. In a team,
members feel a sense of ownership for their jobs and unit,
because they are committed to
goals that they helped establish.
In a group, members
are told what to do rather than being asked what the best
approach would be.
creativity are not encouraged. In a team, members contribute to the
organisation's success by applying their unique talents,
to team objectives.
Smart and Hard
In a group, members distrust the motives
of colleagues because they do not understand the role of other
members. Expressions of opinion or disagreement are considered
divisive or non-supportive. In a team, members work in a
trust and are encouraged to openly express ideas, opinions,
disagreements and feelings.
Questions are welcomed.
In a group, members are
so cautious about what they say, that real understanding is not
possible. Game playing may occur and communication traps be set
to catch the unwary. In a team, members practice open and
communication. They make an effort to understand each other's point of
In a group, members
receive good training but are limited in applying it to the job
by the manager or other group members. In a team, members
are encouraged to continually develop skills and apply what they
learn on the job. They
perceive they have the support of the team.
In a group, members find
themselves in conflict
situations they do not know how to resolve. Their
supervisor/leader may put off intervention until serious damage
is done, i.e. a crisis situation. In a team, members
realise conflict is a normal aspect of human interaction but
they view such situations as an opportunity for new ideas and
creativity. They work to
quickly and constructively.
Solve People Problems
In a group, members may or
may not participate in decisions affecting the team.
Conformity often appears more important than positive results.
Win/lose situations are common. In a team, members
participate in decisions affecting the team but understand
must make a final ruling whenever the team cannot decide,
or an emergency exists. Positive
results are the goal at all times.
Smart & Fast
In a group, members tend to
work in an unstructured environment with undetermined standards
of performance. Leaders do not
walk the talk and tend to lead from behind a desk. In a team, members work
in a structured environment, they know what boundaries exist and
who has final authority. The
sets agreed high standards of performance and he/she is
respected via active, willing participation.
The Tao of Leadership
In a group, members are uncommitted
towards excellence and personal pride. Performance levels
tend to be mediocre. Staff turnover is high because
talented individuals quickly recognise that
(a) personal expectations are not being fulfilled
(b) they are not learning and growing from others and
(c) they are not working with the best people.
team, only those
committed to excellence are hired. Prospective team members are queuing at
the door to be recruited on the basis of their high levels of hard and soft
skill sets. Everyone works together in a harmonious environment.