-
Abandon
the idea that you know it all. You don't. No matter
how long you've been in business, you can still
learn
from
customers,
employees, and vendors.
-
Collaborate, don't dictate. By encouraging your
constituents to contribute ideas,
suggestions, criticism, and
feedback,
you will give them the sense of teamwork that makes everyone
more productive.
-
When visiting customers,
listen before you sell. people want the
opportunity to explain in detail what they need. And they want
to know that their vendors value their input and factor it into
the product or service.
-
Resist the urge to dominate company
meetings. Listening to the boss issue a stream of
orders isn't a
meeting – it's a one-person show that violates the
spirit of
teamwork.
-
Give people
freedom to make mistakes. If you are a
military commander, you tell your troops, "Make a mistake and
you're dead." But in business, you
can make a mistake and have
the chance to learn, regroup, and try again – all the wiser from
your experience.
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