One pound of learning requires ten pounds
of common sense to apply it.
wise man learns more from a fool than a
fool from a wise man.
Marcus Porcius Cato
You're headed in the right direction when you realize the customer viewpoint
is more important than the company viewpoint. It's more productive to learn
your customers instead of about them.
Something interesting happens when
we approach situations from a perspective of
humility: it opens
us up to possibilities, as we choose open-mindedness and
curiosity over protecting our point of view. We spend more time
in that wonderful space of the beginner’s mind, willing to learn
from what others have to offer.