Some decades ago, the
thought of a customer service representative alone
was only conceivable if you have a big business.
Now, even small
businesses can enjoy the benefits of not only having
customer services reps but a live answering service
through the help of
Are you wondering what live
answering is? Iíll show you shortly, but first, businesses have
continued to evolve over the past couple of years with business
owners on the lookout constantly to plug leaks their businesses
Businesses lose a lot of money due
to poor or inefficient customer service, if you want to grow
your business quickly, fixing any customer service issue you may
have is a sure way to go.
Do you know how youíre trying to
get some answers about this business and you call their customer
service and get a real human to answer the phone instead of some
pre-recorded message? That is live answering.
Live answering doesnít have to be
only by calls. You can also have live answering by chat, usually
on the website of the business. You can get a real human to
answer your questions immediately you send a chat.
Live answering is having real
humans answer your questions in real-time, through whatsoever
communication means available.
It gets better as you donít need
to set up live answering yourself, as there are several brands
now offering this service to businesses. They all have varying
packages and service requirements and Oracle CMS stands tall
among them all due to their all-inclusive deliverability and
Some Reasons You
Should Setup Live Answering
There are so many reasons for
having live answering in your business but Iíll be showing you
my top 5:
Time is of the essence when it
comes to customers. No one wants to wait for days before having
a simple inquiry answered and it is for this reason customers
move towards businesses that can answer their questions as soon
as they come.
Having live answering in your
business, increases the speed at which complaints are resolved,
general inquiries are answered and new information is passed.
2. Better Value
If you donít already have any form
of customer service in your business, you may be wondering how
this is true as you will need to spend some money to get this
service from businesses offering it.
But hereís the catch, not only is
this way cheaper than hiring your customer service reps, but it
will also bring the most value for money as youíll have a stream
of satisfied customers in your business.
It is estimated that businesses
lose up to $72 billion yearly to customer service-related
issues. Plugging that leak with live answering will not only
save you a lot of money but will also bring you even more money.
As customer satisfaction rises,
youíll be having more people patronizing your business including
word of mouth referrals to their friends and family. Youíll gain
new customers while retaining the old ones you already have
which only means one thing for your business Ė growth!
Productivity for You and Your Staff
Using a live answering service
will accord you and your staff the time and energy to focus on
other aspects of the business and have bigger impacts there
since your attention is undivided.
You also have fewer staff and
coordination issues to handle since the company you hire for
your live answering will be in charge of ensuring productivity
and coordinating its staff.
This way, youíre not spread too
thin and you can focus on where your attention is needed the
5. Get a
Competitive Advantage over Your Competitors
As earlier stated, many businesses
are yet to realize the power of live answering and this is where
you get your advantage. The first business to run a proper live
answering service will quickly gain an advantage over the rest
as customers begin to trust you the more.
You can then harness this
advantage by setting your
business as the go-to business in your niche. A happy
customer will bring you so much joy and money.
There are so many more reasons why
your business needs live answering and how you can tap into that
grow your business. You can set up live answering via chat,
calls, or both to capture as many customers as possible.