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I’ll show you shortly, but first, businesses have
continued to evolve over the past couple of years with business
owners on the lookout constantly to plug leaks their businesses
may have.
Businesses lose a lot of money due
to poor or inefficient customer service, if you want to
grow
your business quickly, fixing any customer service issue you may
have is a sure way to go. |
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Live answering is having real
humans answer your questions in real-time, through whatsoever
communication means available.
It gets better as you don’t need
to set up live answering yourself, as there are several brands
now offering this service to businesses. They all have varying
packages and service requirements and Oracle CMS stands tall
among them all due to their all-inclusive deliverability and
service.
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2. Better Value
for Money
If you don’t already have any form
of customer service in your business, you may be wondering how
this is true as you will need to spend some money to get this
service from businesses offering it. But here’s the catch, not only is
this way cheaper than hiring your
customer service reps, but it
will also bring the most value for money as you’ll have a stream
of satisfied customers in your business.
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It is estimated that businesses
lose up to $72 billion yearly to customer service-related
issues. Plugging that leak with live answering will not only
save you a lot of money but will also bring you even more money.
As
customer satisfaction rises,
you’ll be having more people patronizing your business including
word of mouth referrals to their friends and family. You’ll gain
new customers while retaining the old ones you already have
which only means one thing for your business –
growth!
4. Increased
Productivity for You and Your Staff
Using a live answering service
will accord you and your staff the time and energy to focus on
other aspects of the business and have bigger impacts there
since your attention is undivided.
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You also have fewer staff and
coordination issues to handle since the company you hire for
your live answering will be in charge of ensuring productivity
and coordinating its staff.
This way, you’re not spread too
thin and you can focus on where your attention is needed the
most.
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5. Get a
Competitive Advantage over Your Competitors
As earlier stated, many businesses
are yet to realize the power of live answering and this is where
you get your advantage. The first business to run a proper live
answering service will quickly gain an advantage over the rest
as customers begin to trust you the more. You can then harness this
advantage by setting your
business as the go-to business in your niche. A
happy
customer will bring you so much joy and money.
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There are so many more reasons why
your business needs live answering and how you can tap into that
to
grow your business. You can set up live answering via chat,
calls, or both to capture as many customers as possible.
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