Operational Excellence:


Integrated Environmental and Quality Management System (EQMS)

Excerpts from UNESCAP Training Manual on Integrated Environmental and Quality Management System (EQMS)

Quality Management Management Processes Employee Empowerment Continuous Improvement Firm (CIF) Performance Management Environmental Management Systems (EMS): What and Why Sustainable Profit Growth Integrated Environmental Management and Quality Management System

Common Statement of Policy


Top management shall define the quality policy and ensure that it:

  1. is appropriate to the purpose of the organization,

  2. includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system,

  3. provides a framework for establishing and reviewing quality objectives,

  4. is communicated and understood within the organization,

  5. is reviewed for continuing suitability


Top management shall define environmental policy and ensure that it:

  1. is appropriate to  nature, scale & environmental impacts of its activities, products or services,

  2. includes commitment to continual improvement and prevention of pollution,

  3. includes a commitment to comply with relevant environmental legislation and regulations and with other requirements to which the organization subscribes,

  4. provides the framework for setting & reviewing environmental objectives and targets,

  5. is documented, implemented, maintained and communicated to all employees,

  6. is available to public

 Discover much more!


Cleaner Production

Design for Environment (DfE)

Measuring Cleaner Production

Quality Management

Total Quality Management (TQM)

Deming's 14 Point Plan for TQM

14 Slogans for TQM at Pentel, Japan

Six Sigma

Case Study: Six Sigma at GE

Lean Production


Kaizen and Total Quality Management (TQM)

Toyota Production System (TPS)

7 Principles of Toyota Production System (TPS)

5 Elements of Enabling a Lean Approach

TPS-Lean Six Sigma – Linking Human Capital to Lean Six Sigma

Free Ten3 Micro-courses

Kaizen and Lean Manufacturing

Efficiency Improvement

10 Commandments of Improvement

Quick and Easy Kaizen

Japanese-style Suggestion System

Canon Production System (CPS)

9 Waste Categories and 6 Guidelines of the Canon's Suggestion System

Five Ss at Canon

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Synergizing Business Processes  (60 slides)

Synergizing Value Chain  (200 slides)

Achieving Synergy


A market study in the Netherlands initiated by The Dutch Technical Committee on Quality Management and carried out by the Netherlands Standardization Institute (NEN) in collaboration with Tilburg University TIAS Business School concluded that full integration between ISO 9001:2000 and ISO 14001 was possible and  it was easiest for organizations that had  structured their ISO 9001 Quality Management System together with their business processes and such integration could lead to valuable synergies.

The First Step: Initial appraisal

At the point of implementation of the management system especially for first time it is better to know where the organization stands with reference to the requirements it is going to conform to. Both the management system standards provide guidelines to establish this fact one through Initial Environmental Review and another through Self Assessment.


This exercise is voluntary in both the management systems. But  it is very important to set the goals for continual improvement in motion based on facts.

Common Statement of Policy

Policy is overall intentions and direction of organization related to quality/environment as formally expressed by the top management. Both management systems have enunciated norms for defining the policy. Keeping those guideline in mind a single policy may be developed. The requirements of both standards are now similar.

Common Management Representative

Management representative is a necessary position laid down in the standards with very clear responsibility and authority. In a normal situation organizations implementing these systems appoint two MR’s – one for quality and another for environment. Since it is coordination position in


the organization, it should be preferable to appoint one MR for both the systems. If work is of high magnitude depending on the size and complexity of the organization, he may be assisted by one person from quality and another from environment.

Common Statement of Objectives

Both management systems demand establishment of objectives – one directed towards quality and another for environment. Both specify that they be “established at relevant functions and levels within the organization”. There is possibility that same personnel for quality may be assigned to look after both environment and quality objectives especially in SME’s.

Deming's 14 Point's Plan for TQM

Point 1: Create constancy of purpose toward improvement of the product and service so as to become competitive, stay in business and provide jobs... More

 Case in Point  Canon

Canon is famous for its environmentally-conscious manufacturing and logistics. The Canon Production System (CPS) includes:

  • Environmental care, quality, cost, and delivery (EQCD) to optimize production... More

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