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Performance
Management Can Help Your Company |
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Two Components
of
Productivity |
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1. Product
quality
2.
Output per worker
The basic
operating principle of the
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Continuous Improvement
Firm
 (CIF) is that improvements in product quality
often produce simultaneous reductions in cost. |
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Performance Management
Defined
According to the Institute of the Performance
Management, "Performance management is the integrated process of
objective
setting, appraisal and
pay determination which supports the achievement of the company's
business strategies. At an individual
level it will result in action plans related to performance improvement,
career development and training."
Benefits of an
Effective Performance Management System
Performance management allows you turn data
into
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profitable
action more effectively and faster. It allows you
create greater value
for all stakeholders and
outperform your competitors...
More
Manage for Results
To achieve
results, you
should develop a solid, sound,
customer-focused, and
entrepreneurial strategy, based on
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innovation,
aimed at market
leadership, and tightly focused on decisive opportunities...
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Be the Best Possible
Good enough seldom is. Organisations
that are continually productive and profitable incessantly strive for
quality and excellence...
More
Innovation Performance Management
Develop innovation
strategies, create a corporate
innovation system,
train to-be innovators, and make
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innovation
part of the performance review process...
More
Service Profit Chain
Pay due attention to
managing your
service-profit
chain that links your
employees and customers. It helps you create a
customer-focused
culture and leverage your
corporate performance
...
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Build Trust To Improve Performance
Trust – both between
individuals and
organizations – is at the core of today's complex and rapidly changing
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knowledge economy.
It is the mutual bond of trust
that acts as the catalyst that creates high performance...
More
Resolving Conflicts in Business
Resolving conflicts between management and employees, between
business partners,
between sellers and
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customers
and so on is an important part of performance management activities...
More
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Pick good people,
use
small
teams,
give them excellent tools. |
Bill Gates
Micsosoft |
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Developing The Fast-Paced Flexible
Culture
By:
Michael Dell |
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Facilitate Personal Growth.
Cultivate commitment to personal growth. Success isn't static – and
your culture shouldn't be either. Pay attention to what your best
people are achieving, and build an infrastructure that rewards
mastery. The best way to keep the most talented people is to allow
their jobs to change with them. Sometimes, reducing their
responsibilities will give them the space to tackle new
opportunities and to expand – and your business will expand too.
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The Key to Motivation
By
Brian Tracy |
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Keep people in the know.
Transformational leaders
empower others
by keeping them "in the know," by keeping them fully informed on
everything that effects their jobs. People want and need to feel
that they are “insiders,” that they are aware of everything that
is going on. There is nothing so demoralizing to a staff member
than to be kept in the dark about their work and what is going
on in the company.
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Inspiring Culture
Do you want to encourage extraordinary
performance from your people? Do you want them to do great things?
If yes, then you must create an
inspiring corporate culture to inspire and
energize them...
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Set Stretch
Goals
Stretch goal is an objective that cannot be achieved by
incremental or small improvements but require extending oneself to the limit to
be actualized. it is a challenge that is
significantly beyond the organization's current
performance level...
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Coaching
Coaching
brings more humanity into the workplace. "Effective coaching in the
workplace delivers achievement, fulfillment and joy from which both the
individual and organization benefit."7
Achievement means "the delivery extraordinary results,
organizational and individual goals achieved, strategies, project and plans
executed. It suggests effectiveness,
creativity, and
innovation. Effective coaching delivers
achievement, which is sustainable. Because of the emphasis on learning
and because the confidence of the player (the coachee) is enhanced ('I
worked it out for myself!') the increase in performance
is typically sustained for a longer period and will impact on areas that
were not directly the subject of coaching."7...
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9 Signs of a Losing Organization
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Lack of
Initiative: poor
motivation and encouragement;
people do not feel their contributions make a difference; management
fails to engage the organization effectively; people work defensively
and not creatively, they do their job, and nothing more....
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10 Ways To Murder Creativity
29 Obstacles To Innovation
Motivating Every Employee
Every person has a greater potential than they are exhibiting, and as a
leader, it's your responsibility to maximize their potential and
performance and the results of each member of your team. "Motivation
is about cultivating your human capital. The challenge lies not it the work
itself, but in you, the person who creates and manages the work
environment."3...
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Energizing Employees
"What
energizes people is
the broader horizon, the excitement of new challenges and big
opportunities. When their leaders offer this excitement, people come
alive."5
The one-on-one relationships that individual workers have
with their managers, and the
trust, respect, and
consideration that their managers show toward them on a daily basis are also
at the core of an energized workforce. "Getting the best out of workers is
above all a product of the "softer" side of management – how individuals are
treated,
inspired, and challenged to do their best work
– and the support,
resources, and guidance that is provided by managers to help make
exceptional employee performance a reality."6...
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Transform Your Business into an Innovative and Creative Culture
10 Roles of an
Inspirational Leader
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Coach and train your people
to greatness.
Empowerment
alone is not enough. You must train and
coach
your people to enhance their
learning ability and
performance. Coaching is the key to unlocking the potential
of your people, your organization, and yourself. It increases
your effectiveness as a
leader. As a coach, you must help your people grow and
achieve more by
inspiring
them,
asking effective questions and
providing feedback. Find
the right combination of instructor-led training and
coaching follow-ups to achieve success.
18 Leadership Lessons from Colin Powell
Selecting a New
Corporate Leader:
3
Questions To Answer
Lessons from
Peter Drucker
Leadership is not rank, it is
responsibility. It is the lifting of a
subordinate’s vision to higher sights –
the raising of a subordinate’s performance to a higher
standard. It is the
building of a subordinate’s personality beyond its normal
limitations. A leader must set strict principles
of conduct and responsibility, high standards of performance,
and respect for the individual and his work.
5 Factors that Make a
Project a Success
By: Eric Verzuh, author of
The Fast Forward MBA in Project Management
To be successful, a project must
have:
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Agreement
among the
project stakeholders
–
the team, customer, and management
–
on the
goals of the project.
360-Degree Assessment
The 360-degree assessments are commonly used in
corporations in management and leadership development programs. In
360-degree assessment, the participant completes a self-assessment and also
collects
feedback from supervisors, peers, subordinates and customers (or
sometimes vendors)...
More
A Leader's Mood: The Dimmer Switch of
Performance
How
do you work on attaining the consistent, emotionally intelligent leadership
behaviors that breed success in yourself and others? Here are a few other
suggestions to consider that can improve your and your team's performance.
Suggestion System: 3 Stages
1. Encouragement. In the first stage,
management should make every effort to help the workers provide suggestions,
no matter how primitive, for the betterment of the worker's job and the
workshop. This will help the workers look at the way they are doing their
jobs
Facilitating
Individual
Performance...
Designing a Useful Performance Management System...
Two Common Traits of Great Leaders and Managers...
Main Business Purpose...
The
Eternal Task of Management...
Four Keys to Great
Managers...
System Approach to Management...
Unleashing the Power of
Your Service-Profit Chain...
Competitive Innovation...
Cross-Pollinate
Your Ideas with Others...
80/20 Theory of the Firm...
Asking Searching Questions...
Managing
Knowledge Workers...
Managing Creativity in Your Business Environment...
Technology-based Training...
Measuring Performance...
360 Evaluation and Feedback...
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References:
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Handbook of Performance Management, Institute of Personnel Management
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Balanced Scorecard in a Week, Mike Bourne and Pippa Bourne
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How To Motivate Every Employee, Anne Bruce
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Customer Intimacy, Fred Wiersema
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Every Business is a Growth Business, Ram Charan and Noel. M.
Tichy
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1001 Ways To Energize Employees, Bob Nelson
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Jack Welch quoted in Washington Post, March 23, 1997
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Trusted Partners, Jordan D. Lewis
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Strategic Management: Competitiveness and Globalization, Edition 4,
Thomson Learning
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Effective Coaching, Myles Downey
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The Inner Game of Work, Timothy Gallwey
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Business
Process Management (BPM) is a Team Sport: Play it to Win!, Andrew Spanyi
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Regis McKenna, Slicon Valley marketing expert
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Productivity Improvement in the Service Sector, Mah Lok
Abdullah, APO Newsletter
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Effective Managers Need To
Coach, Wendy Hearn
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Direct from Dell, Michael
Dell with Catherine Fredman
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Healthy Company, Vadim
Kotelnikov
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Measuring Performance, Bob Frost
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