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Value the speaker
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Listen to what is not said
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Try to hear the truth
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Limit the time you speak
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Avoid the tendency to think about what you will say after your
customer stop talking
-
Listen to your customer's point of view
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Repeat your clients' comments to make sure they know you heard what
they said
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Don't take extensive notes while listening
Synergistic Selling: 3 Components
How To Make Great Presentations
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