Nokia had an informal rule that no one should
eat lunch at their desk or go out for lunch. People were encouraged to eat in
the subsidized cafeterias and to mix with people from outside their
department. They had found that the informal meetings across departments
are beneficial in sharing ideas and understanding.
Work-Out "Town Meetings"
gave the corporation access to an unlimited resource of imagination and
energy of its talented employees. "Nobody wears a tie at our quarterly
two-days meetings," says
We take a coffee breaks for almost an hour sometimes so people can swap
ideas. We bring in an outside speaker to every meeting – the heads of
Wal-Mart, Pepsi-Cola, and Compaq. We have dinner together and drinks after
eating. We run this place like a family grocery store."...
An impromptu setting can help spark
cross-pollination of ideas and team chemistry. When the Danish hearing-aid
company Oticon discovered that spontaneous interactions between employees
located on different floors were taking place on stairwells, the firm wisely
broadened the stairs to encourage the multidisciplinary interchange.
When asked "How you
Founder of Apple, answered,
"The system is that there is no system. That doesn't mean we don't have
Apple is a very disciplined company, and we have great processes. But that's
not what it's about. Process makes you more efficient.
comes from people meeting up in the hallways or calling each other at 10:30
at night with a new idea, or because they realized something that shoots
holes in how we've been thinking about a
problem. It's ad hoc meetings of
six people called by someone who thinks he has figured out the coolest new
thing ever and who wants to know what other people think of his idea."...
The Jazz of Innovation:
11 Guiding Principles