excel at strategy execution and achieve remarkable results know how to
create sustainable value for customers, employees and shareholders.
Creating Customer Value:
10 Lessons from Konosuke Matsushita
Creating Superior Customer Value:
9 Questions To Answer
According to Andrew Spanyi, "a
feature of such organizations is their ability to define key
– that produce observable value to customers."
organizational capabilities include:
Selling Is Problem Solving
developing, commercializing, producing, and shipping products
providing advice and service