Customer Success:

Creating Customer Value

How Do You Create Value for the Customer?

Tips for a Manufacturing Company




Organizations that excel at strategy execution and achieve remarkable results know how to create sustainable value for customers, employees and shareholders.

Creating Customer Value: 10 Lessons from Konosuke Matsushita

Creating Superior Customer Value: 9 Questions To Answer

According to Andrew  Spanyi, "a feature of such organizations is their ability to define key organizational capabilities that produce observable value to customers."

Typical organizational capabilities include:

  • order taking  Selling Is Problem Solving

  • developing, commercializing, producing, and shipping products

  • providing advice and service

  • installing equipment

  • sending invoices

  • paying suppliers

  • collecting funds

Example of a Lean Value Chain





Winning Customers

Customer Care

Customer-focused Website

Achieving Deep Customer Focus

Customized Solutions for Niche Problems

Customer Value Proposition

Make Doing Business with You Easy

Customer's Perception of Quality

Best Practices: Customer Value Creation

Cimcoin    eRaritet

Value Innovation

Customer-driven Innovation

Innovation Is Love

Add More Value for Your Customer

Listening To Your Customers

Customer Listening Tips

Customer Feedback

Customer Intimacy