Winning Customers:

Creating Customer Value

Customer Value Proposition

Creating and Giving Your Customer More Benefits

By Vadim Kotelnikov, Founder, Ten3 BUSINESS e-COACH – Innovation Unlimited!, 1000ventures.com

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"Customer Value Proposition"

out of about 2-million-wide (!!!) competition!

"Price is what you pay.

Value is what you get."  

Warren Buffet

 

Customer Value Proposition Winning Customers Effective Pricing Emotional Marketing Creating Customer Value Synergy Custromer Value Proposition: Good Idea + Emotional Considerations + Fair Price

Three Stages of the Quest for Value3

  1. Quality. In the 1970s and early 1980s many companies had to admit that they didn't know how to make durable goods or deliver reliable services. The buzz of Total Quality and all its variants filled the air. Companies learned to operate in a continuous-improvement mode, turning state-of-the-art into standard operating procedure. Gradually, good functioning became the norm. But rather than satisfy customer hunger, it only increased value-whetted appetites for more convenience, lower prices, and an endless stream of innovative products and services.

  2. Single Value Discipline. Successful organizations where those who excelled at delivering one type of value - best total cost, best product, or best total solution - to their chosen customers. Managers focused on a single value discipline and build their organizations around it. Choosing one discipline does not mean abandoning the others. It means that a company directs its energy and emphasis. It narrows its focus to become a market leader – it is going for the gold in their chosen discipline and settling for a silver or bronze in the other.

  3. Customer Intimacy. Customers refuse to be anonymous. They continue to raise the level of their requirements, but their range extends beyond best price and best product. Today's customers want exactly the right selection of products or services that will help them get exactly the total solution they have in mind. Now, more than ever, customers hunger for superior results from the products or services they use. And customer intimacy gives it to them.

 

 

10 Rules for Building a Great Business

  1. Focus on your customer. Create a customer-centric business model, stay close to your customers, listen to them and partner with them to create superior customer value... More

How To Become an Irresistible Sales Communicator

Top 7 Principles

  • The Power of Values & Motivation Criteria

  • Creating Win-Win Outcomes... More

 Discover much more!

Creating, Winning, and Retaining Customers

Effective Selling

How To Become an Irresistible Sales Communicator: Top 7 Principles

How To Present With Passion

Selling by Listening

The ABC of Selling: Always Be Closing

Marketing and Selling Quotes

Internet Marketing

How To Create Amazingly Seductive Offers

Internet Marketing 101

What Follow Up Method Really Works?

Retaining Customers

Customers Will Usually Come Back If...

Customers for Life

Competitive Strategies

3 Strategies of Market Leaders

Keys To Branding Your Growing Business

Global Business Learning Report – What leaders strive to excel at

Market Leadership

  Ten3 Mini-Courses   Presentation:    View    Download

Winning Customers  (100 slides)

Synergizing Value Chain  (200 slides)

3 Strategies of Market Leaders  (125 slides)

 

What is Value Proposition?

Value proposition is a description of the customer problem, the solution that addresses the problem, and the value of this solution from the customer's perspective.

Why Customer Value Proposition?

Your company should deliver a particular customer value proposition to a definable market in order to exist. Competition is all about value: creating it and capturing it.

"In fact, your values are the reason you do everything you do. Plain and simple. And since everyone on this planet holds to these values, effective marketing targets the corollary emotions that run as conduits from these mission control centers. This is the secret to instant access into someone’s subconscious mind. It is also the answer to doing this so effectively that the subconscious literally kicks the conscious mind of your target market in the seat of its pants and compels it to do something. These control centers work to drive the behaviors of everyone. If someone values what you have, they will trade you their money for what you have. Now that’s a value!" says Mike Litman.8

What Is Perceived Value to the Customer?

You can charge the customer the value provided, regardless of its cost. "If the price charged for an item is commensurate with the benefits provided, then it will be considered a good value in the mind of the buyer. But remember, there are limits even in a monopolistic situation."1

Make the Competition Irrelevant

By: John Mehrmann

The Value Proposition. For each option that you present to the potential customer, provide a value proposition. Your value proposition should be something that can be conveyed in three to five bullet points, three to five sentences, or spoken in thirty seconds or less. You should be precise and succinct. Present the value proposition from the customer point of view. For example, rather than say "we ship in three to five days", you could say "the product will typically arrive at your door in three to five days". Rather than say "we have the fastest process", you could say "our process is fast, so you get results faster"... More

Why People Purchase? And How To Get More Of Them To Purchase From You Now?

 

“Let’s get right down to the heart of the matter. The power, the force, the overwhelming urge to own that makes advertising work, comes from the market itself, and not from the copy.

Copy cannot create desire for a product. It can only take the hopes, dreams, fears and desires that already exist in the hearts of millions of people, and focus those already existing desires on to a particular product. This is the copywriter’s task: not to create this mass desire – but to channel and direct it, ” wrote Eugene Schwartz.

A powerful quote. As an entrepreneur, the purpose of your marketing efforts is to direct desire. People do what they want…desire…to do and this is rooted in six values that are universal to everyone. So it stands to reason that if these values are universal and if they like a puppeteer pull the strings on how people feel, then all you need to do in your marketing efforts is tap into a value system with copy that stirs the emotions.

How To Create Amazingly Seductive Offers

An irresistible offer is an "invitation" that is so clearly compelling, so powerful, and so obviously attractive that no one in his/her mind could refuse.

The million-dollar question is: how can you make your offers amazingly seductive?

Here’re some "Whip Up An Immediate Buying Frenzy" tips... More

Look At Your Company From Outside-In As Well As Inside-Out

By: Masaaki Imai

  • What needs do you satisfy now?

  • What need could you satisfy now? In future?... More

Competitive Strategies

 

 Discover much more in the FULL VERSION of e-Coach

Knowing People and Understanding Their Perceptions...

Design Your Core Marketing Message...

Describe Your Unique Advantage...

Emotional Marketing...

Experiential Marketing...

Unique Selling Proposition (USP)...

More Value-Added (MVA)...

How Do You Create Value for the Customer?...

Value Innovation: Two Fundamental Questions...

Three Generic Value Propositions (Value Disciplines)...

The Best Technique to Win the Customer Over...

What Is Your Business Design?...

Differentiating with Different Types of Customers...

10 Commandments of Power Positioning...

Differentiation Strategies...

Features Tell, Benefits Sell...

 

 

 

References:

  1. "The 10-Day MBA", Steven Silbiger

  2. "The Seven Deadly Skills of Competing", James Essinger & Helen Wylie

  3. "Customer Intimacy", Fred Wiersema

  4. "Strategic Achievement", Andrew Spanyi

  5. Agenda, Michael Hammer

  6. "Changing Strategic Direction", Peter Skat-Rřrdam

  7. "The Discipline of the Market Leaders", W.Treacy & F.wiersema

  8. "Unleash Your Greatness," Mike Litman

  9. "Make the Competition Irrelevant," John Mehrmann

  10. "Creating, Winning, and Retaining Customers," Vadim Kotelnikov

  11. "Effective Selling," Vadim Kotelnikov

  12. "How To Become an Irresistible Sales Communicator with Integrity and Power," Denise Concoran

   

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