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Trust – the Key To Mutual Creativity |
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Confidence:
Trust creates
confidence between
partners that actions taken will serve both parties' interests.
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Strategic Alignment: Trust
creates the probability that a firm will understand it's partner's
actual
strategic intent as it participate in alliance.
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Predictability: Once strategic
intents are aligned, it is easier for a firm to predict the actions
its partner will take as it encounters different situations
requiring decisions to be made that will affect the alliance.
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Synergy:
The companies – or
teams
within a company – can share their know-how to achieve
synergy – results that exceed the sum or the parts.
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Mutual
Creativity: Trust
frees partners to respond together to the unexpected, which is
essential for
mutual creativity.
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Improved Performance: Trust
fosters enthusiasm, ensuring the best performance from everyone.
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Shared Mind-set
"Mutual creativity is a shared mind-set. As you
get better at it, problems take on a different tone. By learning to be
creative together, you increase the chances of constructively sorting
through your differences, which encourages you to go further. The earlier
you adopt this style, the sooner it will start working for you."1
Joint Creativity in
Strategic Alliances
In an
opportunity-maximizing strategic alliance, continued joint creativity
leads to regular improvement, outperforming what any single change can do.
Trust-based
relationships
and complementary assets must exist between partners for this approach to be
used successfully. In this informal approach, monitoring costs are reduced
and opportunities to
create value
through cooperative relationship are maximized because alliance partners can
pursue potential
rent-generating opportunities that aren't available to partners in more
contractually restricted alliances.
Case
in Point
Joint Engineering
Design by Ford and ABB
Intent on doing their firm's combined best
through achieving
synergy,
Ford and ABB assembled a joint engineering team and charged members with
blending their know-how to find an optimal solution to their cost, cycle
time, safety, and other objectives. ABB people shared their knowledge about
technologies and processes, while Ford team members contributed their
experience with paint plants. The joint
team produced a design markedly different from anything from anything
that had been done before. It had a smaller footprint, a multistory rather
than a one-story structure, a revised system layout, and a far cleaner
internal environment – which made a big quality difference in finished cars.
Case
in Point
AT&T
AT&T entered in a
strategic
alliance with a much smaller credit card technology firm to develop a
new credit card service. To ensure secrecy – to stay beneath the radar of
their main competitors – so that the alliance could maintain a critical lead
in the industry, companies established trust-based relationships and no
contracts was used for the first several months of this relationship. During
this same time, the firms worked collaboratively, sharing information and
resources while relying on the character and goodwill of each other to guide
the relationship. In examining this relationship, AT&T was more concerned
with
maximizing the opportunities of the alliance than with minimization of
potential opportunism within it.
Case in Point
Nypro
Nypro Inc., the eighth-largest plastics
injection molder in the United States, is a global contract manufacturer.
The company transformed itself from an undistinguished also-run to an
internationally heralded leader in zero-defect production.3 Nypro
searched out sophisticated customers, initially targeting cutting-edge
manufacturers of health-care products whose needs for product safety
demanded far higher specifications than any existing injection process could
deliver. Nypro designed new injection process for each customer, sharing
insights with the customers' own engineering and marketing teams to solve
their specific problems. They worked together: partners in innovation. Nypro
situated its new plants next door to its
customers
and integrated its new process with theirs. As a result, Nypro's customers
got more sophisticated products produced at lower costs with a faster cycle
time and fewer defects...
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