Prepare to Win

A sample job description − job overview and responsibilities − is provided below.

The text and the right column contain links to relevant chapters of Business e-Coach that will help you to build the desired competencies.

 

 

 

   

Salary range: US$35K to US$80K

Job Overview and Responsibilities

 

 

 

 

The Manager of Global Product Strategy, Strategic Product Design will drive the successful implementation of customer experience initiatives as part of the larger Customer Transformation strategy. These initiatives span process and product improvements supporting a better customer experience to drive higher customer satisfaction.

 

Customer Experience Management

Plan

Customer Experience as a Love Story

 

 

 

The Manager will be responsible for working cross-functionally among internal stakeholder groups and the field to guide project development and lead execution of all key initiatives.

 

Cross-functional Expertise

Strategic Project Management

 

 

 

 

Partner with Internal and External Stakeholders to ensure successful end-to-end design and implementation of all product & design initiatives, inclusive of supporting the development of measurement plans for all tests and ongoing projects.

 

Strategic Design Thinking

Product Design

Strategic Achievement

 

 

 

 

Support the Sr. Manager, Global Product Strategy as well as the Product Showcase team in executing initiatives generated from both Product Showcase vision and customer feedback as initiatives are tested.

 

User Experience

Test Market Your New Product

Product Testing Tips

 

 

 

Support implementation and communication planning to drive change management efforts to ensure successful roll-out of all initiatives; support Communication plan and Change Management strategy for all initiatives.

 

Change Management

6Ws

Learning SWOT Questions

 

 

 

Responsible for supporting leadership updates and executive level presentations to keep sponsors informed of progress, and for leading internal education sessions to keep sales operations aligned on all Product Showcase Initiatives.

 

Presentation Format

Manage Expectations

Marketing: Synergize Art and Science

 

 

 

Ability to design Product Roadmaps that define new product and service initiatives.

 

Innovation Strategies: Road-Mapping

 

 

 

Support accurate tracking and reporting of initiative milestones and spend against budget.

 

Measuring Performance

 

 

 

Project management principles, budgeting and reporting financial spend.

Strategic planning and decision making.

 

Business Systems Approach to Project Management

 

 

 

Ability to work with cross functional groups.

Strong relationship building skills.

Problem resolution and strong communication skills.

Ability to motivate, drive vision and provide leadership and strategic alignment.

 

People Skills

Leader 360

Building Trust

Solving People Problems

 

 

 

The ability to lead stakeholders through complex planning and implementation of initiatives

 

Business Communication

 

 

 

MBA / Masters Degree

Knowledge of other internal business groups

Project management experience

Operational experience

Experience leading teams and driving complex change

 

Creative Director Digital Experience Design

Customer Experience & Innovation Consulting

 

 

 

 

 

 

MBA makes you eligible.

MBS makes you desirable